Post: Customer Service professionals are in high demand

Today’s customer service professionals are not only in demand, they’re demanding respect. They are creative problem solvers, customer wish-granters and the people deployed to the frontlines. As more and more organizations rely on service representatives to build satisfaction and increase retention, customer service has transitioned from a thankless job to one rich with opportunity.  The Growth…

2nd quarter Customer Service Skills: T&C holds May 24th-26th, 2018

The 2nd Quarter 2018 training and certification of prospective customer service professionals comes up May 24-26, 2018 at Lagos e-learning centre. The Customer Service Skills; Training & Certification programme introduces interested Nigerians to a career in customer service beyond telephony or call centre operations. The programme introduces participants who wish to take up customer service…

Blog: How to stay safe while Job hunting

With Nigeria’s unemployment rate of 18.8% and underemployment at 21.2%, there is no shortage of active individuals desperately looking for jobs. This population sometimes feel frustrated by the lack of job opportunities and therefore become vulnerable. Fraudsters, social media opportunists, kidnappers, ritualists, traffickers, rapists and other evil people know it, so they do not hesitate…

Customer Service Skills: Training & Certification to hold November 2017

From 15th November through 25th November 2017, experts and professionals in the customer service industry will converge again to train, equip and certify customer service personnel as the 2nd diet 2017 of customer service skills training and certification takes place at the E-Learning Centre, Lagos-Nigeria. The 2nd Diet for 2017 will witness much more input from…